Call Recording
Recording conversations is an additional module within Actimizer LRM. It provides the opportunity to tape and monitor conversations with the leads, which can be used for evaluation or training purposes at a later stage.
Call Recording gives the corporate administrator, teamleader or user the
possibility to search on any of the following:
- Lead or Telephone number
- User
- Period
- Campaign, Lead status, Lead result
After retrieving the search result you can play the conversation now or later or download it locally in MP3-format. All conversations can be played in Windows Media Player or Itunes.
Call Recording Advantages
- Easy identification of sales status and priorities, including those from other localities
- Effective training and quality coaching
- Documentation of conversations, may be needed if a Lead calls back and claims a different outcome of the call!
The additional module has no complicated hardware or software installations. All conversations are accessed directly through Actimizer LRM and Actimizer A/S ensures all hosting.